Our contact details:
Name: BookingsGuru – An administration and marketing service for lettings brought to you by Kajima.
Office address: 12 Basset Court, Grange Park, Northampton, England, NN4 6JJ
Telephone number: 03330 110476
Last updated: 11th August 2023
Next review date: 11th August 2024
The types of personal information we collect:
Depending on our level of client interaction, we currently collect and process the following information:
Contact details including name, email address, phone number and postal address.
Financial data related to bookings, prices, invoices/credit notes, payments/refunds made and account balances. In some cases, we may need to collect bank details to arrange a refund from the venue.
Coaching/First Aid Certificates and Certificates of Public Liability Insurance.
Disclosure and Barring Service Certificates which include a date of birth and potentially criminal offence data.
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To reply to your enquiry.
To process your venue booking.
To process our due diligence vetting checks.
To allow supervision or coaching of children and/or disabled/vulnerable adults at one of our venues.
We also receive personal information indirectly, from the following sources in the following scenarios:
Venues who forward your details onto us following your enquiry.
Venues who provide details of third-party users leads who booked their venue prior to us managing the lettings for them.
Third-party user leads who have collated information on staff that will attend a venue booking. For example, a football club will supply information of their coaches.
We use the information that you have given us to:
Contact you about your enquiry or booking.
Process and manage your booking.
Carry out due diligence vetting checks.
Send you information about our services and other venues which may be of interest to you. If you have consented to receive marketing in your client account, you may opt out at any time.
We may share the information with:
The venue you are hiring from (our contacts at the school, Multi-Academy Trust, or the Facilities Management Company).
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is that we have a legitimate interest. Those interests are as follows:
Processing of venue enquiries and bookings.
Ensuring that premises are being used safely and appropriately.
Ensuring that those providing teaching or coaching are competent to do so.
Ensuring the public are adequately covered in the case of accident or injury.
Ensuring that appropriate safeguarding and child protection policies and procedures are in place.
Ensuring that any staff supervising children and/or disabled/vulnerable adults are adequately vetted.
How we store your personal information:
Your information is securely stored on (booking system) and Zendesk (communications system).
We keep enquiry contact details for 5 years. We will then dispose your personal information by via automatic data clean up.
We keep dormant client account contact details for 5 years. We will then dispose your personal information including any documents you have shared with us by via automatic data clean up.
Your data protection rights:
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com, 03330 110476 and or 12 Basset Court, Grange Park, Northampton, England, NN4 6JJ if you wish to make a request.
How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk